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RESUME [email protected]: January 2019

What is a Resume?The short and simple answer to the question “What is a Resume?” is: a resume is a paper to help yousecure an interview. The Career Center at DePaul University in Illinois states “The purpose of aresume is to market yourself to employers, by succinctly summarizing your education, experience, andskills, ultimately aiming to convince employers to invite you to interview” (DePaul University).Overall, a resume is a tool that you need to have in order to compete in today’s competitive workforce.Resume Tips & Tricks Prioritize the content of your resume to fit the position you are applying for Use a 1” margin on top and sides and keep it to 1-2 pages Keep your formatting style consistent (i.e. use periods at the end of every line, or don’t usethem at all) Use an easy-to-read font such as Times New Roman, Ariel, or Calibri; 11-12 point Put your name in bold first, by itself Use a professional email address that includes your name ([email protected]) Use bullet points for phrases Repeat keywords from the job descriptions Start each phrase with a past-tense action verb (unless current, then use present tense actionverb) Write from a 3rd person perspective. Avoid the words “I”, “Me”, “My” Focus on accomplishments and measurable results: Dollar amounts, units of production,percentages, benefit to the employer Include recent education; Include HS Diploma if that is highest level; Include B.A.; IncludeMasters only if relevant to job Layout should be pleasing to the eye; keep the ratio of white space to text balanced Fix typos and grammatical errors: Use spell check, proofread from a hard copy, have othersproofread, then proofread again out loud before sending2

Parts of a ResumeThere is not one right way to do a resume. In fact, you will want to tailor every resume you create to theposition you are applying for. This means that a resume you submit for one job, might look a littledifferent from another resume you submit for a different job. Here are some common resume parts thatyou might want to consider adding to your resume. Please remember that there are many morepossibilities for resume sections. These are just some examples.Header Every resume needs to have your First and Last Name, Your Current Address, aProfessional Email Address and a Phone NumberObjective Statement An objective tells employers why you are taking time to write a resume. It is usually 1 to 3lines of text. Make it easy to read and demonstrate that you are a good fit for the positionyou are applying for. Helpful for young adults and potentially for individuals transitioning careers.ORProfessional Profile/Professional Summary A Personal Profile is a more detailed and lengthy version of an objective. A Personal Profileis typically best for someone with 5 years of work experience. A Personal Profile typically contains the title of your profession, years of experience in anindustry & a summary of your skills and abilities related to the position you are applying for.Skills/Strengths Skills sections help set you apart from other candidates. Skills don’t have to be skills youhave developed at the workplace. Skills or strengths come from all areas of our lives. What are you good at? Are you fluent in another language? Are you always organized andon time? These are the skills and strengths that you might consider listing on your resume.Work History/Internship History/Work Experience Work History section is one of the most important parts of your resume. The information youwill want to include in this section are:o Your Job Title and the Company or Organization You Worked Foro Dates You Worked at that specific Company or Organizationo What you did or accomplished at that organization (Bullet Points)Job Title, Company, City, STDate rangeVolunteer Work/Community Involvement The Volunteer Work section is a great place to demonstrate experience you have gained byvolunteering. If you do not have a lot of work history, but have volunteer experience, consider listing yourvolunteer work, much like you would for work history. Describe which organization youvolunteered for, the dates you volunteered and what you did for that organization.Volunteer Title, Organization, City, STDate rangeEducation The education section should list your highest degree first and relevant classes ifapplicable.Give yourself credit for partial education - make it clear if you did not complete it.3

Types of ResumesThere are two common types or styles of resumes in today’s workplace. The first common type or styleis the Chronological Resume. The second common type is the Functional Resume. You will want tochoose the style of resume that best fits your career situation and the job you are applying for.Both resume styles will have some resume parts in common. Both styles need to include a workhistory section OR a place to demonstrate where you have developed these skills at.Chronological ResumeThe Chronological Resume presents your work experience in reverse chronological order. You will listyour most current position at the top of your work history section and work your way down to the leastcurrent position you have held.Chronological Resumes are great for job seekers who are applying for entry level positions or jobseekers who are searching for positions in the field they currently work in or have past experience in.Functional ResumeThe Functional Resume frames a resume towards core competencies or areas of expertise a jobseeker has.Functional Resumes are a good option for job seekers who are looking to change career fields or havegaps in employment.Combination ResumeThe Combination Resume is a combination between the Chronological Resume & Functional Resume.It allows a job seeker to demonstrate key skill or core competencies AND demonstrate how past jobpositions they have held are related to the position they are applying for. Using a Combination Resumeformat can showcase skills without raising the red flags that a Functional Resume can for employers.4


Chronological Resume ExampleGail Garcia525 Longmont AvenueLongmont, CO 80503(720) 555-5555 [email protected] service professional with a positive attitude and strong organizational skills to provide quality serviceto both patrons and business.Skills and Languages Fluent in English and SpanishStrong communication skills with a focus on customer serviceExcellent team player with the ability to work with a wide variety of clients and customersWork ExperienceYMCA, Lafayette, CODay Camp Support Specialist6/2016 – 12/2019 Assisted with morning check-in and on-site registration and supervised children Communicated essential information to parents/guardians, ensured all camp policies and procedureswere being adhered to Filed, managed, and organized dataCommunity College of Denver, Denver, COReceptionist, Office of Student Life8/2015 – 5/2016 Ran school food bank and Lending Library; verified eligibility, provided policy rules, and distributedmaterials, entered and filed confidential data Assisted students with finding reading material and directed students to departments on campus Answered an average of 20 incoming calls on a multi-line phone and transferred calls Operated printer/copier/fax machine; opened and closed Student Life office following departmentpolicies Assisted students with finding reading material in Lending Library and called to inform students ofoverdue library books; delivered campus mail to school departmentsVolunteer WorkChapter Leader, InterVarsity Christian Fellowship, Auraria Campus, Denver, CORetail Associate, Birds of Prey Foundation, Louisville, COKids Ministry Leader, Flatirons Community Church, Lafayette, CO6/2018 – present5/2015 – 7/20187/2015 – 8/2016EducationAssociate of Arts, Business Designation (3.57 GPA)Anticipated Graduation: May 2019Community College of Denver, Denver, COCourses Completed: Introduction to Business, Public Speaking, English Composition 1 & 2, CollegeAlgebra, Music Appreciation, Introduction to Philosophy, Introduction to Psychology, and Introductionto Criminal Justice6

Chronological Resume ExampleMARIE CLARK987 Boulder Boulevard, Boulder, CO 80304860-555-5555 [email protected] SERVICE REPRESENTATIVEPolished, professional customer service representative offering: Eight years of experience providing customer support in busy call center environments An unwavering commitment to customer service, with the ability to build productive relationships,resolve complex issues and win customer loyalty Strategic relationship-building skills including listening attentively, solving problems creatively, andusing tact and diplomacy to find common ground to achieve win-win outcomesEXPERIENCECustomer Service RepresentativeABC Utility Company, Boulder, CO2014-Present Calmed angry callers, repaired trust, located resources for problem resolution and designed bestoption solutions. Resolved an average of 550 inquiries in any given week and consistently metperformance benchmarks in all areas (speed, accuracy, volume) Interfaced daily with internal partners in accounting, field services, new business, operations andconsumer affairs divisions. Managed a high-volume workload including customer inquiries, complaints, and billing questionswithin a deadline-driven environment. Became the lead "go-to" person for particularly challenging calls as one of the company’s primarymentors/trainers of both new and established employees. Helped company attain the highest customer service ratings as determined by external auditor.Earned 100% marks in all categories including communication skills, listening skills, problemresolution and politeness. Completed voluntary customer service training to learn ways to enhance customer satisfactionand improve productivity.Customer Service AgentDEF Insurance Company, Hartford, CT2010-2014 Used consultative selling techniques to provide leads for telesales personnel that improvedimproving lead-generation and sales-tracking techniques and resulted an 8% sales increase. Provided quotes and executed online policy changes for auto, home and excess liability. Handled incoming calls from policyholders, responded to inquiries, and resolved problems. Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in fall 2007. Ranking wasbased on accuracy, customer service, duration of calls and availability. Co-developed on-the-job training program that reduced training time from eight weeks to five.EDUCATIONDiploma, XYZ High School, Hartford, CT7

Functional Resume ExampleSusie Sample123 Main Street Longmont, CO 80501303-111-1111 [email protected] a position utilizing strong customer service and strategic thinking to contribute to thecompany’s growth and successPROFESSIONAL SKILLSCustomer Service Skills Effectively dealt with customers concerns and complaints, both in person and by phone Worked with a diverse customer population Committed to excellent service and customer satisfactionComputer Skills Knowledge of Microsoft Word, Excel and PowerPoint Entered the confidential information of 500 job fair applicants into Workforce Boulder County’sConnecting Colorado data system Proficient in graphic design Adobe programs and applications: Photoshop CS2, Illustrator CS2and Design CS2Cash Handling Operated a computerized cash register, accepting cash/credit/debit and travelers checks Processed store and vendor coupons; performed transaction voids, refunds and exchanges Reconciled cash and receipts to register totals at end of shiftRelated Skills Well organized and highly efficient Reliable, excellent attendance record Attention to detail, ensure tasks are completed correctly and on timeWORK HISTORYReceiver, Macy’s Department Store, Boulder, COHouse Cleaning, Independent Contractor, Boulder, COData Entry, Internship, Workforce Boulder County, Boulder, COJune 2017 – currentFebruary 2015- currentSummer 2014- 2015EDUCATIONCriminal Justice Associates, Front Range Community CollegeLongmont, COHigh School Diploma, Arapahoe Ridge High SchoolBoulder, COAnticipated Graduation Spring 2019May 20148

Functional Resume ExampleChris Smith3535 Job Lane Lafayette, CO 80026303-555-1212 [email protected] position for a highly motivated quick learner with a strong work ethic utilizing extensivecomputer skills and abilities to problem solve independently and multi-task effectively.PROFESSIONAL SKILLSWarehouse Skills Operated labeling machine and ensured the proper placement of each bottle entering industriallabeling machine. Hand labeled merchandise for foreign export. Sorted and organized incoming products according to specification on spreadsheet. Read and fulfilled orders to be shipped. Packaged product and boxed for shipment. Operated manual and electric pallet jacks.Customer Service Covered front desk duties at Computer Common at IT offices; answered phones, responded toemails, reset student login passwords, and assisted students with questions. Assisted students with computer related issues. Communicated effectively with teammates, facility members and distributors. Kept detailed daily logs of actions, requests, and repairs taken.Computer Skills Proficient in software programs: Microsoft Word, Excel, Access, and PowerPoint 2007 and2010. Skilled in operating systems: Windows XP / 7, Linux, and Macintosh Evaluated, diagnosed and repaired computer failures. Optimized outdated computers: installed updated hardware, installed Operating Systems andDrivers following hardware specifications, and increased overall operation efficiency. Performed routine preventative maintenance. Researched, purchased and assembled tower computer from scratch.EDUCATIONGeneral Education Diploma, Workforce Boulder County, Boulder, COCERTIFICATESComputer Hardware A , Front Range Community College, Longmont, CONetworking , Front Range Community College, Longmont, COWORK HISTORYStudent Technician, Front Range Community College, Longmont, COWarehouse Special Projects, Avery Brewery, Boulder, COVOLUNTEERCommunity Service: 300 hours, Boy Scouts of America Troop #78, Boulder, CODec. 2016May 2015Feb. 2017 – Present2013 - 20152006-2014CLUBSTabletop Club, Front Range Community College, Longmont, COFIRST Robotics Club, Fairview High School, Boulder, COMath, Science, and Computer Clubs, NICHE Home School Group, Boulder, CO9

Combination Resume ExampleJim Sample5755 Central Ave.Boulder, CO [email protected] FOREMANOver 5 years of manufacturing and warehouse experience. Able to adapt to new environments and operations seeks anopportunity to join a new employer within the commutable area.CORE COMPETENCIESWarehouse Experience Implemented inventory control processes and maintained OSHA safe work environments Drove forklifts and company trucks to transport raw materials Kept maintenance logs and performed basic preventive maintenance 1.5 million of machinery.Maintenance Skills Drove forklifts and company trucks to transport raw materials. Repaired diesel and gasoline engines and small appliances.Supervisory Experience Supervised a team of 5 shipping and receiving staff. Received 3-6 deliveries and routed deliver trucks to correct receiving bays. Assisted with new worker orientation and training for 10 new hires.EXPERIENCERyan Foods Boulder, COProduction Worker Unloaded daily deliveries and verified accuracy of inventory. Fed raw product into machinery and cleaned machinery to prevent workplace hazards or downtime.2018 - PresentARO Tools Boulder, COAssembly Line Ensured raw materials were on hand to improve production efficiency. Met or exceeded daily quotas within specifications.2017 - 2018Fantom Industries Granite City, ILFactory Worker Ensured equipment was in operational order through continual monitoring and daily shift inspections. Responded to issues with machinery and contacted technician when appropriate.2015 - 2016COMMUNITY INVOLVEMENTGoodwill Industries Boulder, COMaintenance Volunteer Repaired minor plumbing and performed furnace maintenance annually. Tested electronic donations, ensured safety wiring, and performed minor repairs.2016 - 2018TRAINING AND EDUCATIONOSHA 10 General Industry Certification, 360 Training, Phoenix, AZHigh School Diploma, Henderson High School, Henderson, IN10

Creating Bullet PointsBullet points are the format used in most resumes to describe what you have done for an organization orcompany.When creating bullet points, keep the following tips in mind: Use strong Action Verbs Keep bullet points descriptive and concise. Utilize past tense, unless you are currently working somewhere. Do not repeat bullet points in multiple jobsRead over the following examples of how to create strong bullet points:I.What did you do at your Retail Job? Folded, cleaned and checked customer out.Begin each bullet point with an action verb: Folded Cleaned Checked out customersClarify how much responsibility you had: How frequently? To what degree? How many? Folded clothes at the beginning and end of each shift Cleaned floors, dressing rooms, and restrooms Checked out Scanned 30-40 customer orders per shift including merchandise returns.II.What did you do for your Fast Food Job? Made food, cleaned, and took moneyBegin each bullet point with an action verb: Made food Cleaned Took moneyClarify how much responsibility you had: How frequently? To what degree? How many? Made food Used commercial griddle and fryer to prepare burgers, fries, and chicken nuggets Cleaned and sanitized kitchen equipment according to food safety practices Took money Received payment by cash, credit, debit, and gift cards and made appropriatechangeIII.What did you do at your Construction Job? Framed, tiled, and hung drywallBegin each bullet point with an action verb: Framed Tiled Hung drywall11

Clarify how much responsibility you had: How frequently? To what degree? How many? Framed residential homes and condominiums in accordance with blue prints Tiled and grouted bathrooms and kitchens ranging from 50-500 square feet. Hung and mudded drywall including taping and texturingMake sure to consider what other responsibilities you had: Did you balance a cash drawer? Did you do inventory? Did you train new employees? Did you ensure food was maintained at appropriate temperatures?IMPORTANT! Make sure you don’t repeat the same bullet points. Even if you worked at 2 fast foodrestaurants, make sure to mix it up!Customer Service Representative, Burger King, Lafayette, COSept 2018 – Present Used commercial griddle and fryer to prepare burgers, fries, and chicken nuggets Counted cash in drawer at the beginning of shift and reconciled the amount at shift end Verified supply delivery three times per weekSandwich Artist, Subway, Boulder, COMay – Sept 2018 Cleaned and sanitized kitchen equipment according to food safety practices Received payment by cash, credit, debit, and gift cards and made appropriate change Prepared orders according to customer directions and answered questions regarding ingredientsCheck out the typical pitfall in some positions:Bullet points for a Tech Job: Developed numerous RPG IV & RPG FREE applications for CWIC/WES (warehouse) System. Developed numerous SQLRPGLE Programs for CWIC/WES (warehouse) System. Developed numerous ILE Procedures for CWIC/WES (warehouse) System. Developed numerous CL Programs for CWIC/WES (warehouse) System. Maintained programs (RPG III, IV, and FREE) in CWIC/WES (warehouse) System.Make sure you use a variety of action verbs and vary your bullet point structure. Adults get bored easilywith repetition. Developed numerous RPG IV & RPG FREE applications for CWIC/WES (warehouse) System. Built and CL and SQLRPGLE Programs to increase storage efficiency by 15% Utilized ILE Procedures to minimize redundancy and build consistent programs. Provided all onsite maintenance for a variety of site specific software programs.12

ACTION VERBSADMINISTRATIVE dCLERICAL TabulatedTypedValidatedCOUNSELING edRehabilitatedRepresentedStimulatedCREATIVE ducedCOMMUNICATION dProducedRevitalizedSet UpShapedSharedSynthesizedVisualizedWroteFINANCIAL edEstimatedForecastedKept recordsKept ved13

ACTION VERBS (continued)DETAIL utedFacilitatedFollowed gedManaged timeMet GEMENT NT G SKILLSAdjustedAdvisedAssistedAttendedBroughtCared forCarried edServicedSpokeSupportedUnderstoodMANUAL SEARCH ceivedReviewedSurveyedSynthesizedWrote14

Work ExperienceList all organizations that you have volunteered with. Develop bullet points to explain what youdid and the impact you had. Remember to use strong verbs.Title ,Company City, State From To Title ,Company City, State From To 15

Title ,Company City, State From To Title ,Company City, State From To 16

What’s Next1. Homework for Day 2: Begin Brainstorming and complete pages 15-16. Bring adigital copy of your resume or email it to yourself if you have a resume already.2. Day 2 is a lab day where we will begin building your resume.3. Determine which type of resume you will use. When in doubt go with acombination resume.4. Begin with what you know:a. Name, email, phone, location if you choose to include itb. Add jobs and education next – only go back 10-12 years in most cases.5. Add bullet points:a. Think about the “what you did” and “how you did it.”b. Begin each bullet point with a past tense action verbc. Make sure to include results or scope – how many, how frequently, howmuch. Include dollar amounts, numbers or percentages where possible.6. Create a skills section – this section may include skills you’ve not been paid for orthat you did a long time ago.7. Once you know which job you’re interested in, print that job description andhighlight everything you’ve ever done.8. Tailor your resume to highlight the most relevant experience for the jobdescription. For more help tailoring your resume attend ReZoom Your Resume.9. Write an Objective Statement OR a Professional Profile that summarizes yourability to do the job.10. Make sure that someone proofreads your resume:a. Let a friend review it for basic typos!b. Come to Walk-In Resume Critique – see www.wfbc.org for the most up-todate schedule.c. Email it to [email protected] – Please allow 2 business days for aresponse.d. Ask someone in the industry for their opinion.17

The Functional Resume frames a resume towards core competencies or areas of expertise a job seeker has. Functional Resumes are a good option for job seekers who are looking to change career fields or have gaps in employment. Combination Resume . The Combination Resume is a combination between the Chronological Resume & Functional Resume.