Marketing Performance Indicators - DECA

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Marketing Performance IndicatorsThe Marketing Performance Indicators are used for the following competitiveevents:1. Business-to-Business Marketing-Business Administration Core Marketing Cluster Core Marketing Management Pathway2. Fashion Merchandising and Marketing-Business Administration Core Marketing Cluster Core Merchandising Pathway3. International Marketing-Business Administration Core Marketing Cluster Core Marketing Management Pathway4. Marketing Management-Business Administration Core Marketing Cluster Core Marketing Management Pathway5. Retail Management-Business Administration Core Marketing Cluster Core Merchandising Pathway6. Sales Management Meeting-Business Administration Core Marketing Cluster Core Professional Selling Pathway7. Sports and Entertainment Marketing-Business Administration Core Marketing Cluster Core Marketing Management PathwayDraft Performance Indicators2012 - 2013 Collegiate DECA Competitive EventsPerformance Indicators for this competitive event are used to define the parameters of the written exam andother activities that are part of the overall competition. These performance indicators are a draft of the finaldocument planned for release in the summer of 2013 for the 2014 events. This draft is the basis of events for the2013 Collegiate DECA ICDC only.This draft list was compiled by MBAResearch and Curriculum Center and DECA Inc. and represents preliminaryefforts to support all Collegiate DECA competitive events within the overall framework of the National BusinessAdministration Standards. Individual indicators are based on a review of prior research and on extensive review ofavailable online and print literature–both from industry and education. Over the next year, MBAResearch andDECA Inc. will refine the list, edit, and evaluate individual indicators and validate the entire list with the nationalbusiness community.For additional information on these Performance Indicators, the National Curriculum Framework, or the NationalBusiness Administration Standards, please visit the MBAResearch web site at www.MBAResearch.org. Questionsmay be e‐mailed to [email protected]

Table of ContentsBusiness Administration Core . .1Marketing Core . 23Marketing Communications Pathway . .39Marketing Management Pathway . . .53Marketing Research Pathway . .65Merchandising Pathway . . .72Professional Selling Pathway . .83

Business Administration CorePage 1Instructional Area: Business LawKnowledge and Skill Statement: Understands business’s responsibility to know and abide bylaws and regulations that affect business operations and transactionsPerformance Element: Acquire foundational knowledge of business laws and regulations tounderstand their nature and scope.Performance Indicators:Discuss the nature of law and sources of law in the United States (BL:067) (SP)Describe the United States’ judicial system (BL:068) (SP)Describe legal issues affecting businesses (BL:001) (SP)Performance Element: Understand the civil foundations of the legal environment of businessto demonstrate knowledge of contracts.Performance Indicators:Identify the basic torts relating to business enterprises (BL:069) (SP)Describe the nature of legally binding contracts (BL:002) (SP)Performance Element: Explore the regulatory environment of United States’ businesses tounderstand the diversity of regulations.Performance Indicators:Describe the nature of legal procedure (BL:070) (SP)Discuss the nature of debtor-creditor relationships (BL:071) (SP)Explain the nature of agency relationships (BL:072) (SP)Discuss the nature of environmental law (BL:073) (SP)Discuss the role of administrative law (BL:074) (SP)Performance Element: Understand human-resources laws and regulations to facilitatebusiness operations.Performance Indicators:Explain the nature of human resources regulations (BL:007) (SU)Explain the nature of workplace regulations (including OSHA, ADA) (BL:008) (SU)Discuss employment relationships (BL:075) (SU)Performance Element: Apply knowledge of business ownership to establish and continuebusiness operations.Performance Indicators:Explain types of business ownership (BL:003, BL LAP 1) (CS)Select form of business ownership (BL:006, BL LAP 2) (ON)Performance Element: Acquire knowledge of commerce laws and regulations to continuebusiness operations.Performance Indicators:Explain the nature of trade regulations (BL:004) (MN)Describe the impact of anti-trust legislation (BL:076) (MN)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 2Performance Element: Understand tax laws and regulations to adhere to governmentrequirements.Performance Indicators:Explain the nature of tax regulations on business (BL:009) (ON)Explain the nature of businesses’ reporting requirements (BL:010) (ON)Develop strategies for legal/government compliance (BL:011) (ON)Instructional Area: Communication SkillsKnowledge and Skill Statement: Understands the concepts, strategies, and systems used toobtain and convey ideas and informationPerformance Element: Read to acquire meaning from written material and to apply theinformation to a task.Performance Indicators:Identify sources that provide relevant, valid written material (CO:054) (PQ)Extract relevant information from written materials (CO:055) (PQ)Apply written directions to achieve tasks (CO:056) (PQ)Analyze company resources to ascertain policies and procedures (CO:057) (CS)Performance Element: Apply active listening skills to demonstrate understanding of what isbeing said.Performance Indicators:Explain communication techniques that support and encourage a speaker (CO:082) (PQ)Follow oral directions (CO:119) (PQ)Demonstrate active listening skills (CO:017) (PQ)Performance Element: Apply verbal skills to obtain and convey information.Performance Indicators:Explain the nature of effective verbal communications (CO:147) (PQ)Ask relevant questions (CO:058) (PQ)Interpret others’ nonverbal cues (CO:059) (PQ)Provide legitimate responses to inquiries (CO:060) (PQ)Give verbal directions (CO:083) (PQ)Employ communication styles appropriate to target audience (CO:084) (CS)Defend ideas objectively (CO:061) (CS)Handle telephone calls in a businesslike manner (CO:114) (CS)Participate in group discussions (CO:053) (CS)Make oral presentations (CO:025) (SP)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 3Performance Element: Record information to maintain and present a report of businessactivity.Performance Indicators:Utilize note-taking strategies (CO:085) (CS)Organize information (CO:086) (CS)Select and use appropriate graphic aids (CO:087) (CS)Performance Element: Write internal and external business correspondence to convey andobtain information effectively.Performance Indicators:Explain the nature of effective written communications (CO:016) (CS)Select and utilize appropriate formats for professional writing (CO:088) (CS)Edit and revise written work consistent with professional standards (CO:089) (CS)Write professional e-mails (CO:090) (CS)Write business letters (CO:133) (CS)Write informational messages (CO:039) (CS)Write inquiries (CO:040) (CS)Write persuasive messages (CO:031) (SP)Write executive summaries (CO:091) (SP)Prepare simple written reports (CO:094) (SP)Prepare complex written reports (CO:009) (MN)Write proposals (CO:062) (MN)Performance Element: Communicate with staff to clarify workplace objectives.Performance Indicators:Explain the nature of staff communication (CO:014) (CS)Choose appropriate channel for workplace communication (CO:092) (CS)Participate in a staff meeting (CO:063) (CS)Provide directions for completing job tasks (CO:139) (SU)Update employees on business and economic trends (CO:172) (SU)Conduct a staff meeting (CO:140) (SU)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 4Instructional Area: Customer RelationsKnowledge and Skill Statement: Understands the techniques and strategies used to fosterpositive, ongoing relationships with customersPerformance Element: Foster positive relationships with customers to enhance companyimage.Performance Indicators:Explain the nature of positive customer relations (CR:003, CR LAP 1) (CS)Demonstrate a customer-service mindset (CR:004) (CS)Reinforce service orientation through communication (CR:005) (CS)Respond to customer inquiries (CR:006) (CS)Adapt communication to the cultural and social differences among clients (CR:019) (CS)Interpret business policies to customers/clients (CR:007) (CS)Explain management’s role in customer relations (CR:008) (MN)Performance Element: Resolve conflicts with/for customers to encourage repeat business.Performance Indicators:Handle difficult customers (CR:009, CR LAP 3) (CS)Handle customer/client complaints (CR:010) (CS)Performance Element: Reinforce company’s image to exhibit the company’s brand promise.Performance Indicators:Identify company’s brand promise (CR:001) (CS)Determine ways of reinforcing the company’s image through employee performance (CR:002) (CS)Performance Element: Understand the nature of customer relationship management to showits contributions to a company.Performance Indicators:Discuss the nature of customer relationship management (CR:016, CR LAP 2) (SP)Explain the role of ethics in customer relationship management (CR:017) (SP)Describe the use of technology in customer relationship management (CR:018) (SP)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 5Instructional Area: EconomicsKnowledge and Skill Statement: Understands the economic principles and conceptsfundamental to business operationsPerformance Element: Understand fundamental economic concepts to obtain a foundationfor employment in business.Performance Indicators:Distinguish between economic goods and services (EC:002, EC LAP 10) (CS)Explain the concept of economic resources (EC:003, EC LAP 14) (CS)Describe the concepts of economics and economic activities (EC:001, EC LAP 6) (CS)Determine economic utilities created by business activities (EC:004, EC LAP 13) (CS)Explain the principles of supply and demand (EC:005, EC LAP 11) (CS)Describe the functions of prices in markets (EC:006, EC LAP 12) (CS)Performance Element: Understand the nature of business to show its contributions to society.Performance Indicators:Explain the role of business in society (EC:070, EC LAP 20) (CS)Describe types of business activities (EC:071, EC LAP 19) (CS)Explain the organizational design of businesses (EC:103) (SP)Discuss the global environment in which businesses operate (EC:104, EC LAP 22) (SP)Describe factors that affect the business environment (EC:105) (SP)Explain the nature of business ethics (EC:106, EC LAP 21) (SP)Explain how organizations adapt to today’s markets (EC:107) (SP)Performance Element: Understand economic systems to be able to recognize theenvironments in which businesses function.Performance Indicators:Explain the types of economic systems (EC:007, EC LAP 17) (CS)Explain the concept of private enterprise (EC:009, EC LAP 15) (CS)Identify factors affecting a business’s profit (EC:010, EC LAP 2) (CS)Determine factors affecting business risk (EC:011, EC LAP 3) (CS)Explain the concept of competition (EC:012, EC LAP 8) (CS)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 6Performance Element: Acquire knowledge of the impact of government on business activitiesto make informed economic decisions.Performance Indicators:Determine the relationship between government and business (EC:008, EC LAP 16) (CS)Describe the nature of taxes (EC:072) (SP)Discuss the nature of monetary policy (EC:073) (MN)Discuss the supply and demand for money (EC:096) (MN)Explain the role of the Federal Reserve System (EC:097) (MN)Explain the concept of fiscal policies (EC:074) (MN)Describe the effects of fiscal and monetary policies (EC:098) (MN)Performance Element: Analyze cost/profit relationships to guide business decision-making.Performance Indicators:Explain the concept of productivity (EC:013, EC LAP 18) (CS)Analyze impact of specialization/division of labor on productivity (EC:014) (SP)Explain the concept of organized labor and business (EC:015, EC LAP 5) (SP)Explain the impact of the law of diminishing returns (EC:023) (SP)Describe the concept of economies of scale (EC:077) (MN)Performance Element: Understand economic indicators to recognize economic trends andconditions.Performance Indicators:Discuss the measure of consumer spending as an economic indicator (EC:081) (SP)Describe the economic impact of inflation on business (EC:083) (SP)Explain the concept of Gross Domestic Product (GDP) (EC:017, EC LAP 1) (SP)Discuss the impact of a nation’s unemployment rates (EC:082) (SP)Explain the economic impact of interest-rate fluctuations (EC:084) (SP)Determine the impact of business cycles on business activities (EC:018, EC LAP 9) (SP)Performance Element: Determine global trade’s impact on business decision-making.Performance Indicators:Explain the nature of global trade (EC:016, EC LAP 4) (SP)Describe the determinants of exchange rates and their effects on the domestic economy (EC:100)(SP)Discuss the impact of cultural and social environments on global trade (EC:045) (SP)Explain labor issues associated with global trade (EC:101) (SU)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 7Instructional Area: Emotional IntelligenceKnowledge and Skill Statement: Understands techniques, strategies, and systems used tofoster self-understanding and enhance relationships with othersPerformance Element: Foster self-understanding to recognize the impact of personal feelingson others.Performance Indicators:Describe the nature of emotional intelligence (EI:001, EI LAP 6) (PQ)Explain the concept of self esteem (EI:016) (PQ)Recognize personal biases and stereotypes (EI:017) (PQ)Assess personal strengths and weaknesses (EI:002, EI LAP 17) (PQ)Performance Element: Develop personal traits to foster career advancement.Performance Indicators:Identify desirable personality traits important to business (EI:018, EI LAP 9) (PQ)Exhibit self-confidence (EI:023) (PQ)Demonstrate interest and enthusiasm (EI:020) (PQ)Demonstrate initiative (EI:024, EI LAP 2) (PQ)Performance Element: Apply ethics to demonstrate trustworthiness.Performance Indicators:Demonstrate responsible behavior (EI:021, PD LAP 7) (PQ)Demonstrate honesty and integrity (EI:022) (PQ)Demonstrate ethical work habits (EI:004, EI LAP 4) (PQ)Performance Element: Exhibit techniques to manage emotional reactions to people andsituations.Performance Indicators:Exhibit a positive attitude (EI:019, EI LAP 3) (PQ)Demonstrate self control (EI:025, EI LAP 14) (PQ)Explain the use of feedback for personal growth (EI:003, EI LAP 15) (PQ)Adjust to change (EI:026) (PQ)Performance Element: Identify with others’ feelings, needs, and concerns to enhanceinterpersonal relations.Performance Indicators:Respect the privacy of others (EI:029) (PQ)Show empathy for others (EI:030, EI LAP 12) (PQ)Exhibit cultural sensitivity (EI:033, EI LAP 11) (CS)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 8Performance Element: Use communication skills to foster open, honest communications.Performance Indicators:Explain the nature of effective communications (EI:007) (PQ)Explain ethical considerations in providing information (EI:038) (SP)Performance Element: Use communication skills to influence others.Performance Indicators:Persuade others (EI:012) (SP)Demonstrate negotiation skills (EI:062, EI LAP 8) (SP)Performance Element: Manage stressful situations to minimize negative workplaceinteractions.Performance Indicators:Use appropriate assertiveness (EI:008, EI LAP 18) (PQ)Use conflict-resolution skills (EI:015, EI LAP 7) (CS)Explain the nature of stress management (EI:028) (SP)Performance Element: Implement teamwork techniques to accomplish goals.Performance Indicators:Participate as a team member (EI:045) (CS)Use consensus-building skills (EI:011, EI LAP 19) (SP)Motivate team members (EI:059) (SP)Encourage team building (EI:044) (SU)Performance Element: Employ leadership skills to achieve workplace objectives.Performance Indicators:Explain the concept of leadership (EI:009, EI LAP 16) (CS)Determine personal vision (EI:063) (CS)Demonstrate adaptability (EI:006) (CS)Develop an achievement orientation (EI:027, EI LAP 10) (CS)Lead change (EI:005) (CS)Enlist others in working toward a shared vision (EI:060, EI LAP 13) (CS)Coach others (EI:041) (CS)Recognize/Reward others for their efforts and contributions (EI:014) (SU)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 9Performance Element: Manage internal and external business relationships to foster positiveinteractions.Performance Indicators:Treat others fairly at work (EI:036) (PQ)Foster positive working relationships (EI:037, EI LAP 5) (CS)Maintain collaborative partnerships with colleagues (EI:061) (SP)Explain the impact of political relationships within an organization (EI:034) (SP)Explain the nature of organizational culture (EI:064) (MN)Instructional Area: EntrepreneurshipKnowledge and Skill Statement: Understands the concepts, processes, and skills associatedwith identifying new ideas, opportunities, and methods and with creating or starting a newproject or venturePerformance Element: Employ entrepreneurial discovery strategies to generate feasible ideasfor business ventures.Performance Indicators:Explain the need for entrepreneurial discovery (EN:001) (ON)Discuss entrepreneurial discovery processes (EN:002) (ON)Assess global trends and opportunities for business ventures (EN:003) (ON)Determine opportunities for venture creation (EN:004) (ON)Assess opportunities for venture creation (EN:005) (ON)Generate venture ideas (EN:006) (ON)Determine feasibility of venture ideas (EN:038) (ON)Performance Element: Develop concept for new business venture to evaluate its successpotential.Performance Indicators:Describe entrepreneurial planning considerations (EN:007) (ON)Explain tools used by entrepreneurs for venture planning (EN:008) (ON)Assess start-up requirements (EN:009) (ON)Assess risks associated with venture (EN:010) (ON)Describe external resources useful to entrepreneurs during concept development (EN:011) (ON)Assess the need to use external resources for concept development (EN:012) (ON)Describe strategies to protect intellectual property (EN:013) (ON)Use components of business plan to define venture idea (EN:014) (ON)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 10Performance Element: Determine needed resources for a new business venture to contributeto its start-up viability.Performance Indicators:Describe processes used to acquire adequate financial resources for venture creation/start-up(EN:015) (ON)Select sources to finance venture creation/start-up (EN:016) (ON)Explain factors to consider in determining a venture’s human-resources needs(EN:017) (ON)Explain considerations in making the decision to hire staff (EN:018) (ON)Describe considerations in selecting capital resources (EN:019) (ON)Identify capital resources needed for the venture (EN:020) (ON)Assess the costs/benefits associated with resources (EN:021) (ON)Performance Element: Actualize new business venture to generate profit and/or meetobjectives.Performance Indicators:Use external resources to supplement entrepreneur’s expertise (EN:022) (ON)Explain the complexity of business operations (EN:023) (ON)Evaluate risk-taking opportunities (EN:024) (ON)Explain the need for business systems and procedures (EN:025) (ON)Describe the use of operating procedures (EN:026) (ON)Explain methods/processes for organizing work flow (EN:027) (ON)Develop and/or provide product/service (EN:028) (ON)Use creative problem-solving in business activities/decisions (EN:029) (ON)Explain the impact of resource productivity on venture success (EN:030) (ON)Create processes for ongoing opportunity recognition (EN:031) (ON)Develop plan to invest resources into improving current products or creating new ones (EN:032)(ON)Adapt to changes in business environment (EN:033) (ON)Performance Element: Select harvesting strategies to identify entrepreneur’s role in thebusiness venture.Performance Indicators:Explain the need for continuation planning (EN:034) (ON)Describe methods of venture harvesting (EN:035) (ON)Evaluate options for continued venture involvement (EN:036) (ON)Develop exit strategies (EN:037) (ON)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 11Instructional Area: Financial AnalysisKnowledge and Skill Statement: Understands tools, strategies, and systems used tomaintain, monitor, control, and plan the use of financial resourcesPerformance Element: Understand the fundamental principles of money needed to makefinancial exchanges.Performance Indicators:Explain forms of financial exchange (cash, credit, debit, electronic funds transfer, etc.) (FI:058) (PQ)Identify types of currency (paper money, coins, banknotes, government bonds, treasury notes, etc.)(FI:059) (PQ)Describe functions of money (medium of exchange, unit of measure, store of value) (FI:060) (PQ)Describe sources of income (wages/salaries, interest, rent, dividends, transfer payments, etc.)(FI:061) (PQ)Explain the time value of money (FI:062) (CS)Explain the purposes and importance of credit (FI:002, FI LAP 2) (CS)Explain legal responsibilities associated with financial exchanges (FI:063) (CS)Performance Element: Analyze financial needs and goals to determine financialrequirements.Performance Indicators:Explain the nature of financial needs (e.g., college, retirement, wills, insurance, etc.) (FI:064) (CS)Set financial goals (FI:065) (CS)Develop personal budget (FI:066) (CS)Performance Element: Manage personal finances to achieve financial goals.Performance Indicators:Explain the nature of tax liabilities (FI:067) (PQ)Interpret a pay stub (FI:068) (PQ)Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.)(FI:560) (PQ)Maintain financial records (FI:069) (PQ)Read and reconcile bank statements (FI:070) (PQ)Demonstrate the wise use of credit (FI:071) (CS)Validate credit history (FI:072) (CS)Protect against identity theft (FI:073) (CS)Prepare personal income tax forms (i.e., 1040 EZ form) (FI:074) (CS)Performance Element: Understand the use of financial-services providers to aid in financialgoal achievement.Performance Indicators:Describe types of financial-services providers (FI:075) (CS)Discuss considerations in selecting a financial-services provider (FI:076) (CS)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 12Performance Element: Use investment strategies to ensure financial well-being.Performance Indicators:Explain types of investments (FI:077) (CS)Explain the nature of capital investment (FI:078) (MN)Establish investment goals and objectives (FI:079) (MN)Performance Element: Identify potential business threats and opportunities to protect abusiness’s financial well-being.Performance Indicators:Describe the concept of insurance (FI:081) (CS)Obtain insurance coverage (FI:082) (ON)Settle insurance losses (FI:083) (ON)Identify speculative business risks (FI:080) (MN)Explain the nature of risk management (FI:084, FI LAP 2) (SP)Performance Element: Acquire a foundational knowledge of accounting to understand itsnature and scope.Performance Indicators:Describe the need for financial information (FI:579) (CS)Explain the concept of accounting (FI:085, FI LAP 5) (CS)Explain the need for accounting standards (GAAP) (FI:086) (CS)Discuss the role of ethics in accounting (FI:351) (SP)Explain the use of technology in accounting (FI:352) (SP)Explain legal considerations for accounting (FI:353) (SP)Performance Element: Implement accounting procedures to track money flow and todetermine financial status.Performance Indicators:Describe the nature of cash flow statements (FI:091, FI LAP 6) (SP)Prepare cash flow statements (FI:092) (MN)Explain the nature of balance sheets (FI:093) (SP)Describe the nature of income statements (FI:094, FI LAP 4) (SP)Performance Element: Acquire a foundational knowledge of finance to understand its natureand scope.Performance Indicators:Explain the role of finance in business (FI:354, FI LAP 7) (CS)Discuss the role of ethics in finance (FI:355) (SP)Explain legal considerations for finance (FI:356) (SP)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 13Performance Element: Implement financial skills to obtain business credit and to control itsuse.Performance Indicators:Explain the purposes and importance of obtaining business credit (FI:023) (ON)Analyze critical banking relationships (FI:039) (ON)Make critical decisions regarding acceptance of bank cards (FI:040) (ON)Determine financing needed for business operations (FI:043) (ON)Identify risks associated with obtaining business credit (FI:041) (ON)Explain sources of financial assistance (FI:031) (ON)Explain loan evaluation criteria used by lending institutions (FI:034) (ON)Complete loan application package (FI:033) (ON)Performance Element: Manage financial resources to ensure solvency.Performance Indicators:Describe the nature of budgets (FI:106, FI LAP 3) (SP)Explain the nature of operating budgets (FI:098) (SU)Describe the nature of cost/benefit analysis (FI:357) (MN)Determine relationships among total revenue, marginal revenue, output, and profit (FI:358) (MN)Develop company’s/department’s budget (FI:099) (MN)Forecast sales (FI:096) (MN)Calculate financial ratios (FI:097) (MN)Interpret financial statements (FI:102) (MN)Instructional Area: Human Resources ManagementKnowledge and Skill Statement: Understands the tools, techniques, and systems thatbusinesses use to plan, staff, lead, and organize its human resourcesPerformance Element: Understand the role and function of human resources managementto obtain a foundational knowledge of its nature and scope.Performance Indicators:Discuss the nature of human resources management (HR:410, HR LAP 35) (CS)Explain the role of ethics in human resources management (HR:411) (SP)Describe the use of technology in human resources management (HR:412) (SP)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePage 14Performance Element: Implement organizational skills to facilitate others’ work efforts.Performance Indicators:Assist employees with prioritizing work responsibilities (HR:385) (SU)Delegate work to others (HR:386) (SU)Coordinate efforts of cross-functional teams to achieve project/company goals (HR:387) (SU)Manage collaborative efforts (HR:388) (SU)Harmonize tasks, projects, and employees in the context of business priorities (HR:389) (SU)Performance Element: Staff a business unit to satisfy work demands while adhering tobudget constraints.Performance Indicators:Determine hiring needs (HR:353) (SU)Screen job applications/résumés (HR:354) (SU)Interview job applicants (HR:355) (SU)Discuss employee compensation (HR:390) (SU)Select and hire new employees (HR:356) (SU)Conduct exit interviews (HR:357) (SU)Dismiss/Fire employees (HR:358) (SU)Maintain human resources records (HR:359) (SU)Performance Element: Manage staff growth and development to increase productivityand employee satisfaction.Performance Indicators:Orient new employees (HR:360) (CS)Orient new employees (management's role) (HR:361, MN LAP 44) (SU)Explain the role of training and human resources development (HR:362) (SU)Explain the nature of management/supervisory training (HR:363) (SU)Explain the nature of leadership in organizations (HR:493, HR LAP 36) (SU)Coach employees (HR:364) (SU)Recognize/Reward employees (HR:365) (SU)Maintain ongoing discussion of issues related to compensation (HR:391) (SU)Train staff (HR:392) (SU)Supervise staff (HR:393) (SU)Assess employee performance (HR:368) (SU)Ensure equitable opportunities for employees (HR:367) (MN)Assess team performance (HR:494) (SU)Business Administration Core Copyright 2011, MBA Research and Curriculum Center

Business Administration CorePerformance Element: Resolve staff issues/problems to enhance productivity andimprove employee relationships.Performance Indicators:Handle employee complaints and grievances (HR:366) (SU)Explain issues associated with the payroll process (HR:394) (SU)Explain the nature of remedial action (HR:369) (SU)Business Administration Core Copyright 2011, MBA Research and Curriculum CenterPage 15

Business Administration CorePage 16Instructional Area: Information ManagementKnowledge and Skill Statement: Understands tools, strategies, and systems needed to access,process, maintain, evaluate, and disseminate information to assist business decision-makingPerformance Element: Use information literacy skills to increase workplace efficiency andeffectiveness.Performance Indicators:Assess information needs (NF:077) (CS)Obtain needed information efficiently (NF:078) (CS)Evaluate quality and source of information (NF:079) (CS)Apply information to accomplish a task (NF:080) (CS)Store information for future use (NF:081) (CS)Performance Element: Acquire a foundational knowledge of information management tounderstand its nature and scope.Performan

Marketing Performance Indicators The Marketing Performance Indicators are used for the following competitive events: 1. Business-to-Business Marketing - Business Administration Core Marketing Cluster Core Marketing Management Pathway 2. Fashion Merchandising and Marketing