TOTAL MOBILITY AROUND NEW ZEALAND - NZ Transport Agency

1y ago
18 Views
0 Downloads
363.15 KB
24 Pages
Last View : Today
Last Download : n/a
Upload by : Annika Witter
Transcription

TOTAL MOBILITYAROUND NEW ZEALANDA regional guide to using the Total Mobility scheme

Waka Kotahi NZ Transport AgencyFirst published 2010If you have further queries, call our contactcentre on 0800 699 000 or write to us:Updated December 2020Waka Kotahi NZ Transport AgencyPrivate Bag 6995Wellington 6141.ISBN 978-0-478-37127-7 (print)ISBN 978-0-478-37128-4 (online)14-108Email: [email protected] informationCopyright . This copyright work is licensed under the Creative Commons Attribution 4.0 Internationallicence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the workto Waka Kotahi NZ Transport Agency and abide by the other licence terms. To view a copy of this licence,visit http://creativecommons.org/licenses/by/4.0/The permission to reproduce material in this publication does not extend to any material for which thecopyright is identified as being held by a third party. Authorisation to reproduce material belonging to athird party must be obtained from the copyright holder(s) concerned.DisclaimerWaka Kotahi has endeavoured to ensure material in this document is technically accurate and reflectslegal requirements. However, the document does not override governing legislation. Waka Kotahi doesnot accept liability for any consequences arising from the use of this document. If the user of thisdocument is unsure whether the material is correct, they should refer directly to the relevant legislationand contact Waka Kotahi.

1 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)ContentsAbout the Total Mobility scheme2Visiting another region in New Zealand3Northland4Auckland5Bay of Plenty7Waikato8Hawke’s ington16Nelson city and Tasman17Marlborough18West Coast19Canterbury20Otago21Southland22

2 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)About the Total Mobility schemeThis guide provides an overview for Total Mobility scheme users and contact information forregions operating the scheme in New Zealand.WHAT IS THE TOTAL MOBILITY SCHEME?Funded in partnership by local and central government, the Total Mobility scheme assists eligiblepeople, with long-term impairments to access appropriate transport to meet their daily needs andenhance their community participation. This assistance is provided in the form of subsidised doorto door transport services wherever scheme transport providers operate.It provides: vouchers or electronic cards to eligible scheme members that subsidise the normal transportfare by 50% up to a maximum fare (set by the relevant regional council, or Auckland Transport) funding to scheme providers to help purchase and install wheelchair hoists payment to the owner of the wheelchair accessible vehicle for each Total Mobility schememember who requires the use of a wheelchair hoist or ramp on a trip.WHO ADMINISTERS THE SCHEME?The scheme is managed and operated by regional councils.HOW DOES THE TOTAL MOBILITY SCHEME WORK?Scheme users are issued with an electronic card or a book of vouchers. You can obtain an electroniccard or vouchers from the relevant regional council. Total mobility subsidies can be claimedanywhere in New Zealand where the scheme operates.The subsidy per trip is 50% of the fare, up to a maximum subsidy. The maximum subsidy variesbetween regions; these costs are available under the regional information in this guide. If the totalfare is more than the maximum subsidy you must meet the additional cost.READ MORE ABOUT THE SCHEMEFor general information about the scheme, -Mobility-Scheme/NOTEWhile this guide provides information about the Total Mobility scheme, it does not guarantee travel.Factors outside of the control of Waka Kotahi may influence the availability of users to travel, suchas individual regional council policies on subsidising out-of-town travel.In addition, while the scheme has widespread support, individual transport operators may refuse tohonour the card and/or vouchers. We recommend that you book your transport service by phone orcheck with the operator that they accept the card or vouchers before you start your journey.

3 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)Visiting another region inNew ZealandINFORMATION FOR VISITING ANOTHER REGION INNEW ZEALAND If you are from Auckland, Wellington, Christchurch, Otago, Waikato or Taranaki where anelectronic card is used, you will need to obtain vouchers before you travel to a region where anelectronic card is not available. Contact the regional council at least 10 days before a planned trip, which will allow time forvouchers to be posted if required. When travelling in another region please advise the driver you are from out of town and are usinga card and/or vouchers from your home town. You must present your total mobility card and/or vouchers to the driver at the start of the trip.RESTRICTIONS TO THE TOTAL MOBILITY SCHEME INNEW ZEALAND The subsidy can only be accessed when travelling with approved transport operators (refer totransport operators section in each region below). No blue vouchers (for group travel and where payment is not made by a scheme member) issuedoutside your region will be accepted. Total mobility may not be used for travel that is undertaken as part of your work or that is paidfor by another organisation such as ACC or DHB. Return trips are not covered by one transaction. Separate transactions must be made for eachone way trip. No waiting time is subsidised, unless specified in individual regions restrictions below. Passengers may travel where total mobility services are provided so long as no more than thelocal maximum fare is charged to the regional council.

4 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)NorthlandCOVERAGEThe scheme is only available in the Whangārei urban area.TRANSPORT OPERATORSThe following transport operators provide total mobility services and some provide wheelchair hoistservices as indicated.Three hoist vehicles are available in Whangārei at any one time.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBILITYA1 Cabs09 438 3377Hoist availableDriving Miss Daisy Whangārei(bookings required)09 430 8091 or021 503 262Hoist availableKiwi Cabs09 438 4444Hoist availableCOSTSLevel of subsidy per trip50%Maximum contribution by Northland Regional Council per tripThe maximum contribution per trip is 25.Note: Northland Regional Council will pay half the fare up to a maximum of 50. Any additionalfare must be paid in full by the user.RESTRICTIONS TO THE TOTAL MOBILITY SCHEME INNORTHLANDA maximum of one voucher book per month is issued to each client. Visitors are asked to treat thescheme sparingly.CONTACTS09 470 12000800 002 [email protected] Regional CouncilPrivate Bag 9021Whangārei Mail CentreWhangārei 0148

5 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)AucklandCOVERAGEThe Total Mobility scheme is available across the whole Auckland region.TRANSPORT OPERATORSThe following transport operators provide total mobility services and some providewheelchair hoist services as indicated.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBILITYAffordable Choice Cabs09 832 0000Alert Taxis09 309 2000Allways Mobility Transport09 828 8648Hoist availableAuckland Co-operative Taxis09 300 3000Hoist availableAuckland Mobility Transport09 827 7032Hoist availableBudget Taxis09 849 3000Hoist availableCheap Cabs09 621 0505Corporate Cabs09 377 0773Dial A Ride Auckland09 625 5599Hoist availableDiscount Taxis09 529 1000Hoist availableDriving Miss Daisy (bookings required)0800 948 432Hoist availableFAB Drivers09 576 5554Hoist availableFreedom Companion Driving Services NZ0800 956 956Kwik Cabs09 486 3368Hoist availableNorth Shore Taxis09 488 8000Hoist availableR & R Total Mobility09 443 2506Hoist availableRe-li-on-us Mobility0800 025 999Hoist availableSky Mobility09 390 0088Hoist availableSouth Auckland Taxis09 278 5678Hoist availableSuperCare4u.com09 630 2060Hoist availableTaxis United09 295 1000Hoist availableWaiheke Executive Transport09 372 6643Warkworth Taxis09 425 0000Hoist availableWestern Cabs0800 833 000Hoist available

6 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)COSTSLevel of subsidy per trip50%Maximum contribution by Auckland Transport per tripThe maximum contribution per trip is 40.Note: Auckland Transport will pay half the fare up to a maximum of 80. Any additional fare mustbe paid in full by the user.CONTACTS09 366 64000800 103 [email protected] Mobility SchemeAuckland TransportPrivate Bag 92250Auckland 1142

7 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)Bay of PlentyCOVERAGEThe Total Mobility scheme is available across Bay of Plenty including Rotorua, Tauranga, TePuke, Mt Maunganui, Papamoa and Whakatāne (limited service).Total mobility does not operate in Murupara, Katikati, Kawerau or ŌpŌtiki which has no taxiservice.TRANSPORT OPERATORSThe following transport operators provide total mobility services and some provide wheelchairhoist services as indicated.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBILITYDial A Cab, Whakatāne07 308 0222Hoist availableKubat Taxis, Tauranga0800 69 8294New Zealand Cabs, Tauranga07 578 7878Hoist availableRotorua Taxis, Rotorua07 348 1111 or0800 500 000Hoist availableTaxi Cabs, Rotorua07 347 9797Hoist availableTauranga Taxis, Tauranga07 577 5565 or0800 829 477Hoist availableCOSTSLevel of subsidy per trip50%Maximum contribution by Bay of Plenty Regional Council per tripThe maximum contribution per trip is 25.Note: Bay of Plenty will pay half the fare up to a maximum of 50. Any additional fare must bepaid in full by the user. Bay of Plenty Regional Council uses the photo ID smart card system forpayment. Vouchers are only accepted for Hawke’s Bay and West Coast users.CONTACTSREGIONAL TOTAL MOBILITY COORDINATORMary McLaren, 0800 884 oprc.govt.nzBay of Plenty Regional Council/Toi MoanaPO Box 364Whakatāne 31580800 884 880

8 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)WaikatoCOVERAGEThe Total Mobility scheme operates in the urban centres of Hamilton, TaupŌ, Tokoroa and Wāipa.TRANSPORT OPERATORSThe following transport operators provide Total Mobility services and some provide wheelchairhoist services as indicated.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBLITYDriving Miss Daisy (East Hamilton)Bookings required07 856 8865 or021 503 384Hoist availableDriving Miss Daisy (West Hamilton)Bookings required07 856 0112 or021 503 565Hoist availableDriving Miss Daisy (TaupŌ)Bookings required07 377 0090 or021 503 211Great Lake Taxis (TaupŌ)07 377 8990Hoist availableHamilton Taxis07 847 7477 or0800 477 477Hoist availableRed Cabs (Hamilton)07 839 3939Hoist availableTaupŌ Taxis07 378 5100Tokoroa Taxi Cabs07 886 6099Trikiso Buses Ltd (Hamilton)07 847 2203Yellow Cabs (Hamilton)07 847 9469 or0800 479 469Hoist availableCOSTSLevel of subsidy per trip50%Maximum contribution by Waikato Regional Council per tripThe maximum contribution per trip in: Hamilton is 15 (up to a maximum fare of 30) TaupŌ is 12.50 (up to a maximum fare of 25) Tokoroa is 7.50 (up to a maximum fare of 15) Waipā is 12.50 (up to a maximum fare of 25)Note: Waikato Regional Council will pay half the fare up to a maximum specified above. Anyadditional fare must be paid in full by the user.

9 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)RESTRICTIONS TO THE TOTAL MOBILITY SCHEME IN THEWAIKATOWaikato Regional Council will not pay for waiting time.As the electronic Total Mobility card is used in our region, it is essential that you advise the taxidriver or the taxi company when you book the service if you will be using a voucher issued inanother region before you get into the cab.We encourage you to advise the taxi company that you are a Total Mobility user when you book theservice. It is essential that you hand the taxi driver your electronic Total Mobility card when you firstget in the cab, before the trip can begin.”CONTACTS07 859 09990800 800 401Waikato Regional CouncilPrivate Bag 3038Waikato Mail CentreHamilton

10 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)Hawke’s BayCOVERAGEThe Total Mobility scheme is available across Central Hawke’s Bay (Waipukurau/Waipawa),Napier, Hastings and Wairoa (on-demand service).TRANSPORT OPERATORSThe following transport operators provide total mobility services and some provide wheelchair hoistservices as indicated.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBILITY1/2 Price Cabs, Napier and Hastings06 974 4444Folded wheelchairsBaywide Taxis, Napier0800 885 533Folded wheelchairsBruno’s Mobility Service, Napier06 843 8478Hoist availableCentral Hawke’s Bay Cabs, Waipukurau06 858 7920Folded wheelchairsDriving Miss Daisy Napier(bookings required)06 835 5010 or021 503 174Hoist availableDriving Miss Daisy Taradale(bookings required)06 844 0620 or021 465 335Hoist availableDriving Miss Daisy Hastings(bookings required)06 878 5029 or027 234 6017Hoist availableDriving Miss Daisy Havelock North(bookings required)06 877 8476 or027 498 8383Hoist availableHastings Taxis, Hastings06 878 5055Hoist availableHawke’s Bay Combined Taxis, Hastings06 878 7873Hoist availableMonique Driving You Hawke’s Bay(bookings required)06 8777 807Hoist availablePink Total Transport, Napier06 835 5300Hoist availableVillage Shuttle – Havelock and Hastings(booking required)06 877 7632 or0800 777 796Village Shuttle – Napier(booking required)06 844 0482 or027 349 7555COSTSLevel of subsidy per trip50%Maximum contribution by Hawke’s Bay Regional Council per tripThe maximum contribution per trip is 15.Note: Hawkes Bay Regional Council will pay half the fare up to a maximum of 30. Any additional

11 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)fare must be paid in full by the user.Special qualifying fareThe special qualifying fare includes trips to the regional hospital, Hawke’s Bay airport, EasternInstitute of Technology, Rowan House, the Beacon, Mosaic, Lifeskills and Stewart Centres. Hastingsand Havelock North people going to Napier Health Centre also qualify.The maximum contribution per trip is 25.Note: Hawke’s Bay Regional Council will pay half the fare up to a maximum of 50. Any additionalfare must be paid in full by the user.RESTRICTIONS TO THE TOTAL MOBILITY SCHEME INHAWKE’S BAYIn Wairoa an on-demand service is operated by the Wairoa Disability Transport Service Inc. Thesociety has a 14-seat van fitted with a wheelchair hoist that has capacity for four wheelchairs. Twopaid drivers are employed, both of whom have passenger-endorsed driver licences. Wairoa has notaxi service, and this service operates on a similar basis to total mobility. The main users of theservice are the elderly and people with disabilities.REGIONAL TOTAL MOBILITY COORDINATORMargaret Carswell,Hawke’s Bay Regional Council06 833 80870800 108 [email protected]’s Bay Regional Council159 Dalton StreetPrivate Bag 6006Napier06 835 9200

12 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)GisborneCOVERAGEThe Total Mobility scheme operates throughout the Gisborne district.TRANSPORT OPERATORSThe following transport operators provide total mobility services and some provide wheelchair hoistservices as indicated.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBILITYDriving Miss Daisy – Tairāwhiti Gisborne(bookings required)06 868 8081 or021 503 816Hoist availableEastland Taxis06 867 6767Gisborne Taxi Society06 867 2222Hoist availableCOSTSLevel of subsidy per trip50%Maximum contribution by the council per tripThe maximum contribution per trip is 6.Note: Gisborne District Council will pay half the fare up to a maximum of 12. Any additional faremust be paid in full by the user.CONTACTSREGIONAL TOTAL MOBILITY COORDINATORRo Storey or Lynda McIntosh06 867 2049 ext [email protected] District CouncilPO Box 747Gisborne

13 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)TaranakiCOVERAGEThe Total Mobility scheme is available across Taranaki including New Plymouth, Waitara andHāwera.TRANSPORT OPERATORSThe following transport operators provide total mobility services and some provide wheelchairhoist services as indicated.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBILITYDriving Miss Daisy – New Plymouth(bookings required)06 751 0209 or027 773 3268Wheelchair ramp availableEnergy City Cabs (New Plymouth)06 757 5580Freedom Companion Driving Service06 758 0734Wheelchair ramp availableIronside Vehicle SocietyNew Plymouth06 753 6469Pre-booked hoist assistanceavailableNew Plymouth Taxis(New Plymouth)06 757 3000STOPS (Hawera)06 278 3933COSTSLevel of subsidy per trip50%Maximum contribution by the Taranaki Regional CouncilThe maximum contribution per trip is 20.Note: Taranaki Regional Council will pay half the fare up to a maximum of 40. Any additionalfare must be paid in full by the user.CONTACTS0800 TOT MOB (868 662)www.trc.govt.nz/total-mobility(contains answers to frequently askedquestions and forms)[email protected] Regional Council47 Cloten RoadPrivate Bag 713Stratford 4352

14 Waka KotahiNZ Transport Agency Total Mobility around New Zealand (correct as at 18 November 2020)Manawatū-WhanganuiCOVERAGEThe Total Mobility scheme is available across the Manawatū-Whanganui including Feilding,Palmerston North, Levin, Marton and Whanganui.The Total Mobility scheme does not operate in Dannevirke, Raetahi, Pahiatua, Woodville,Taumaranui and Ohakune which has no transport service.TRANSPORT OPERATORSThe following transport operators provide total mobility services and some provide wheelchairhoist services as indicated.Please remember that you may need to pre-book a wheelchair accessible vehicle.APPROVED TRANSPORT OPERATORCONTACT NUMBERWHEELCHAIR ACCESSIBILITYDriving Miss Daisy – East PalmerstonNorth (bookings required)06 355 0040 or 021503 642Driving Miss Daisy – West PalmerstonNorth (bookings required)06 355 0470 or027 448 7095Driving Miss Daisy – Feilding(bookings required)06 323 4333 or021 503 561Driving Miss Daisy – Whanganui(bookings required)06 347 9100 or021 503 313Driving Miss Daisy – Levin(bookings required)06 367 2060 or021 503 089Friendly Feilding Taxis (Feilding)06 323 7117Marton Taxis (Marton)06 327 7344Palmerston North Taxis(Palmerston North)06 355 5333Hoist availableRiver City Cabs (Whanganui)06 345 3333Hoist availableTaxis Black and Gold(Palmerston North)06 351 2345Hoist availableTaxis Black and Gold(Feilding Hoist)06 351 2345Hoist availableTaxis Direct (Levin)06 368 8200Hoist availableHoist availableCOSTSLevel of subsidy per trip50%Maximum contribution by Horizons

people, with long-term impairments to access appropriate transport to meet their daily needs and enhance their community participation. This assistance is provided in the form of subsidised door to door transport services wherever scheme transport providers operate. It provides: vouchers or electronic cards to eligible scheme members that subsidise the normal transport fare by 50% up to a .