ISO 20000-1:2018 Documents With Manual, Procedures, Audit .

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D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.comChapter-1.0 Contents of ISO 20000-1:2018 Documentation Kit(More than 150 document files)A. The totally editable documentation kit has 9 main directories as below:Sr.No.List of DirectoriesDetails of Documents1.SMS Manual14 files in MS Word2.ITSMS Plan02 Files - 45 Pages in MS Word andprocess flow in image3.SMS Procedures4.Policies5.Standard Operating Procedures6.Job DescriptionBlank Formats /TemplatesName of departments7.20 procedures in MS Word14 policies in MS Word09 Standard Operating Procedures in MSWord24 Job description in MS Word69 Blank formats in MS Word / ExcelAdmin (Admin)12 formats in Ms. Word / ExcelHW06 formats in Ms. Word / ExcelInformation Security (IS)02 formats in Ms. Word / ExcelMarketing (MKT)02 formats in Ms. Word / ExcelPurchase (PUR)05 formats in Ms. Word / ExcelService (SER)17 formats in Ms. Word / ExcelSMS17 formats in Ms. Word / ExcelTraining (TRG)08 formats in Ms. Word / Excel8.ISO 20000-1:2018 Audit ment wise reference of documentedinformation)More than 500 questions01 File in MS-ExcelTotal 150 files in editable form for Quick Download by e-deliveryFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 1 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.comB. Documented information package:Our documentation kit comprises sample documents required for ISO 20000-1:2018certification as listed below. All documents are in MS Word / Excel format and you can editthem. You can make changes as per your company’s needs and within few days yourentire documents with all necessary system requirements can become ready. In the ISO20000-1:2018, at few places, documented information are required. But for making thesystem better, we have provided many editable templates from which a user can select andmake some minor changes to make own system. Now, ISO 20000-1:2018 standard does notrequire manual, procedures, etc. It requires two types of documented information as listedbelow:1. Maintain documented information (Scope, SMS Manual, etc.)2. Retain documented information (Forms / Templates)Under the given directories, further files are provided in MS word document as per thedetails given below. All the documents are related to IT services industry.1. SMS Manual (10 Chapters and 3 Annexure):This is a sample copy of service management system manual which gives clause-wise details ofhow ISO 20000-1:2018 system is implemented. It covers the service management system, samplepolicy, objectives, scope, and organization structure as well as how each requirement from clauseno. 4 to 10 of ISO 20000-1:2018 is implemented at macro level in the organization. The manualcovers ISO 20000-1:2018 documents for tier-1 of documented information. It has total 10 chapterscovering company profile, amendment sheet, index, and clause-wise details on how ISO 200001:2018 system is implemented in an organization.(A) Table of on – 1Table of contents and authorization statementCompany profileControl and distributionSection – 2Title of SMS manual chapterContext of the organizationUnderstanding the organization and its contextUnderstanding the needs and expectations of interestedpartiesDetermining the scope of the service managementsystemService management systemLeadershipPageNo.ISO 20000 -1:2018Clause Reference1–41–21–3Page no.-------------ISO 20000-1 REQ.4.04.11–14.24.31–84.45.0For more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 2 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.com6.7.8.Leadership and commitmentPolicyEstablishing the service management policyCommunicating the service management policyOrganizational roles, responsibilities and authoritiesPlanningActions to address risks and opportunitiesService management objectives and planning to achievethemEstablish objectivesPlan to achieve objectivesPlan the service management tionDocumented informationGeneralCreating & UpdatingControl of documented informationService management system documented informationKnowledgeOperationOperational planning and controlService PortfolioService deliveryPlan the servicesControl of parties involved in the service lifecycleService catalogue managementAsset managementConfiguration managementRelationship and agreementGeneralBusiness relationship managementService level managementSupplier managementSupply and DemandBudgeting and accounting for servicesDemand management5.15.25.2.15.2.25.36.06.11–31–51 – 38.3.18.3.28.3.38.3.48.48.4.18.4.2For more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 3 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: X-IIICapacity managementService design, build and transitionChange managementService design and transitionRelease and deployment managementResolution and fulfillmentIncident managementService request managementProblem managementService assuranceService availability managementService continuity managementInformation security managementPerformance EvaluationMonitoring, measurement, analysis and evaluationInternal auditManagement reviewService reportingImprovementNonconformity and corrective actionContinual ImprovementAnnexureList of SMS ProceduresGlossary of TermsProcess Flow 39.410.010.110.2-2. ITSMS Plan:It includes the complete IT service management system plan with interlnikage of variousprocesses and reference of procedures, ITSMS policy and objectives. It covers the frame work tofulfill the service requirements.3. Procedures (20 procedures):Sample copies of mandatory procedures as per ISO 20000-1:2018 are provided, which cover allthe details like purpose, scope, responsibility, how procedure is followed as well as the list ofexhibits, reference documents and formats. The list of sample procedures provided in the kit is asbelow.List of Procedures1.2.3.Procedure for CommunicationProcedure for Document ControlProcedure for Control of RecordsFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 4 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: 12.13.14.15.16.17.18.19.20.Procedure for Internal AuditProcedure for ImprovementsProcedure for Service ManagementProcedure for Delivery of New ChangesProcedure for Management ReviewProcedure for Service ContinuityProcedure for Budgeting and Accounting ServicesProcedure for Capacity ManagementProcedure for Incident ManagementProcedure to Manage Service ComplaintsProcedure for Supplier ManagementProcedure for Problem ManagementProcedure for Configuration ManagementProcedure for Organization SecurityProcedure for TrainingProcedure for Availability ManagementProcedure for Corrective Action4. Policies (14 policies)Sample copies of guidelines covering policies as per ISO 20000-1:2018 are provided; the list ofsample policies provided in the kit is as below.List of Policies1.Availability Management Policy2.Visitor Policy3.BRM Policy4.Budgeting and Accounting Policy5.Capacity Management Policy6.Change Management Policy7.Configuration Management Policy8.Incident Management Policy9.Information Security Policy10.Internet Policy11.Problem Management Policy12.Release Management Policy13.Service Management Policy14.Supplier Management PolicyFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 5 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.com5. Standard Operating Procedures (09 SOPs):This directory of the kit covers sample copy of SOPs to link with significant aspects in theorganization. It takes care of all such aspects and can be used as a training guide as well as toestablish good ITSMS system in the organization. The samples given are as a guide and notcompulsory to follow and organization is free to change the same to suit own requirements.List of Standard Operating Procedures1.2.3.4.5.6.7.8.9.SOP for Company Internet and IT Resource UseSOP for E-mail and Messenger UseSOP for Service Continuity TestingSOP for Personnel RecruitmentSOP for Service ReportingSOP for Risk ManagementSOP for Business Relationship ManagementSOP for Change Control ManagementSOP for Release and Deployment6. Job Descriptions (24 job descriptions)This directory covers sample copy of job descriptions covering 24 different categories of personnelincluding their responsibility and authority. All job descriptions are listed below:List of Job Descriptions1.2.3.4.5.6.7.8.9.10.11.12.Roles and ResponsibilitiesAvailability ManagerBusiness Development ManagerCapacity ManagerChange ManagerConfiguration ManagerDirectorHR HeadIncident ManagerInformation Security ManagerManager rking EngineerProblem ManagerProject ManagerPurchase ManagerQA ManagerRelease and Deployment ManagerAccounts ManagerService Continuity ManagerService EngineersService Reporting ManagerSLM ManagerTeam Lead7. Blank sample formats for all the departments (69 sample formats)This directory includes sample copy of blank forms that are required to maintain records as well as establishcontrol and create system in the organization. The samples are given for the users as a guide to follow. Theorganization is free to change the same to suit their own requirements. The blank formats can be used astemplates. A total of 69 blank formats are provided as per the list given below.List of blank formats1.2.3.Visitor Entry RegisterEmployee leaving/transfer/termination ChecklistEmployment confidentiality and Non-competition36.37.38.Availability Plan templateCapacity Plan templateConfiguration Plan templateFor more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 6 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: ehicle Requisition FormExperience, Personal Information & AssessmentChart (EPIAC)Duty Resumption FormEmployee Performance Appraisal FormExpense Claim FormHuman Resource Requisition Form10.Record Of Disciplinary Action45.11.12.13.14.15.16.17.18.19.Exit Interview FormJob DescriptionBreakdown History CardPreventive Maintenance FormAssets RegisterSoftware License Control FormBackup Strategy FormHardware Modification Impact AssessmentIncident Types & Max Permissible Limit46.47.48.49.50.51.52.53.54.20.New User Creation Form55.21.22.23.24.25.26.Customer Feed Back FormCustomer Complaint ReportPurchase OrderOffice Supplies Request FormPurchase Request FormPurchase Request Flow RegisterSupplier confidentiality and Non-competitionagreementService Management PlanComponent Failure Impact AnalysisRisk Management And Tracking SheetIssue LogChange Request FormsOperational Level Agreement TemplateCapacity PlanningCustomer Service Report56.57.58.59.60.61.Service acceptance criteria templateService continuity plan templateService level agreementService catalogue templateMaster List And Distribution List Of SMSDocumentsChange Request FormCorrective Action ReportMaster List Of RecordsService Improvement PlanAudit Plan / ProgramInternal Audit Non-Conformity ReportAudit Checklist ReportProcess Improvement FormChange Control LogWeekly/Monthly Project Review Minutes OfMeetingInternal Quality Audit - Observation SheetAgenda For Management ReviewsMinutes Of The Management Review MeetingBusiness Continuity Test ReportNon-Conformance Report LogObjective Monitoring Sheets62.Training Calendar63.64.65.66.67.68.69.Employees Competence ReportInduction Training ReportTraining ReportSkills Matrix SheetRequisition For TrainingRecord Of Training Attended By The EmployeeTraining Participant’s Feedback Form4.5.27.28.29.30.31.32.33.34.35.39.Contract template40.Key performance indicator template41.42.43.44.8. ISO 20000-1:2018 Audit Checklists (More than 500 Questions)In total, two checklists – ISO 20000-1:2018 requirements wise as well as gap analysis checklist – areprovided. These checklists are very good tools for the auditors to make audit questionnaire and bringeffectiveness in auditing. The questions are prepared on the basis of ISO 20000-1:2018 standard. They canbe logically used for auditing during internal audit for ISO 20000-1:2018 to establish proper audit trail.9. ISO 20000-1:2018 compliance matrixThis compliance matrix contains ISO 20000-1:2018 requirement wise list of documentedinformation for easy reference of users and to understand how this system is made.For more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 7 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.comChapter-2.0 ABOUT COMPANYGlobal manager group is a progressive company promoted by a group of qualifiedengineers and management graduates having rich experience of over 25 years in ISOconsultancy and management areas. The company serves the global customers throughon-site and off-site modes of service delivery systems. We offer a full range of consultingservices geared towards helping all types of organizations to achieve competitiveness,certifications and compliance to international standards and regulations. So far, we havemore than 2700 clients in more than 36 countries. Our readymade training andeditable documentation kit helps the client in making their documents with ease andcomplying with the related ISO standard faster.1. Our promoters and engineers have rich experience of providing management training and ISOseries consultancy for more than 2700 companies globally. We have clients in more than 36countries.2. We are a highly qualified team of 80 members (M.B.A., Degree Engineers). Our Director hasrich professional experience in this field (since 1991).3. We have 100% success rate in ISO series certification for our clients from reputed certifyingbodies. We possess a branded image and are a leading name in the global market.4. We suggest continual improvement and cost reduction measures as well as provide highlyinformative training presentations and other products that give you payback within 2 monthsagainst our cost.5. So far, we have trained more than 50000 employees in ISO series certification.6. We have spent more than 60000 man-days (170 man-years) in the preparation of ISOdocuments and training slides.Global Manager Group is committed for:1.2.3.4.5.Personal involvement and commitment from the day oneOptimum chargesProfessional approachHard work and updating the knowledge of team membersStrengthening clients by system establishment and providing best training materials inany areas of management to make their house in proper manner6. Establishing strong internal control with the help of system and use of the latestmanagement techniques.For more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 8 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.comChapter-3.0 USER FUNCTION3.1 Hardware and Software RequirementsA. Hardware Our documentation kit can better perform with the help of P4 and higher computerswith a minimum of 10 GB hard disk space. For better visual impact, you may keep the setting at high color.B. Software Documents are written in MS-Office 2007 and Windows XP programs. You are,therefore, required to have MS-Office 2007 or higher versions with Windows XP.3.2 Features of Documentation Kit The kit contains all necessary documents as listed, and complies with therequirements of system standards. The documents are written in easy to understand English language. This kit will save much time in typing and preparing your documents at your own. The kit is user-friendly to adopt and easy to learn. The contents of this kit are developed under the guidance of experienced experts. The kit provides a model of the management system that is simple and free fromexcessive paperwork.For more information about ISO 20000-1:2018 Documentation kit Click Herewww.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322Page 9 of 10

D129: DEMO OF ISO 20000-1:2018 DOCUMENTATION KIT Price 550 USDA completely editable documentation package (SMS Manual, ITSMS Plan, Procedures, Policies,SOPs, Job Descriptions, Forms, Audit Checklists, etc.)Buy: www.Documentationconsultancy.comChapter-4.0 BENEFITS OF USING OUR DOCUMENTATION KIT1. By using these documents, you can save a lot of your precious time while preparingthe ISO documents.2. The kit takes care of all the sections and sub-sections of ISO 20000-1:2018 standardsand helps you to establish better system.3. This documentation kit enables you to change the contents and print as many copiesas you need. The user can modify the documents as per their industry requirementsand create their own ISO 20000-1:2018 documents for their organization.4. It will save much cost in document preparation.5. You will get a better control in your system due to our proven formats.6. You will also get a better control in your system as our proven documents andtemplates are developed under the guidance of experts and globally provenconsultants. The team has a rich experience of more than 25 years in the ISOconsultancy.7. Our products are highly sold across the globe and are used by many multinationalcompanies. They have got total satisfaction as well as experienced value for money.8. In the preparation of documentation kit, our team has verified and evaluated the entirecontent at various levels. More than 1000 hours have been spent in the preparation ofthis documentation kit.9. The

For more information about ISO 20000-1:2018 Documentation kit Click Here www.globalmanagergroup.com E mail [email protected] Tele: 91-79-2979 5322 Page 5 of 10 4. Procedure for Internal Audit 5. Procedure for Improvements 6. Procedure for Service Management 7. Procedure for Delivery of New Changes 8. Procedure for Management Review 9.