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TRAIN Florida – APDHow to Locate and Managethe TRAIN Florida APDZero ToleranceTraining Plan1 TheP aAgencyg e Supports Persons with Developmental Disabilities in Living, Learning, and Working in Their Communities.Rev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanTable of ContentsSectionNavigation TopicPage1Introduction12How to locate the TRAIN Florida APD Zero Tolerance Training Plan13How to access and register for the TRAIN Florida APD Zero ToleranceTraining Plan44How to manage the TRAIN Florida APD Zero Tolerance Training Plan65TRAIN Florida APD Zero Tolerance Training Plan FAQs126Who to contact for questions and problem solutions13APD Technical Support and CommunicationImage 1We are just an email away!If you cannot find the answer to your problem or require technical assistance, please do notcontact the PFH technical assistance or FDOH; instead, contact the TRAIN Florida APD SupportTeam at [email protected]!You can locate the APD Training Plansfrom your Home Page. Find the Searchfeature, and click on the Browse TrainingPlans.Image 21 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanSection 1IntroductionWhat are APD-Training PlansTraining plans are groups of training courses put together by TRAIN Florida APD site administrators forlearners to locate courses that may be required of them. APD use training plans for the followingcourses: Direct Care Core Competencies and Zero Tolerance: An APD Training Plan (TP) is a group of APD courses Training Plans shorten the steps for locating courses The learner can locate a Training Plan through the Browse Training Plans Searchfeature, which is located on the Home Page Learners access, and register for assign trainings using the Your Training Plansfeature in TRAIN Florida.The following sections will help you locate, access and manage the TRAIN Florida APD ZeroTolerance Training Plan.Additional help for the TRAIN Florida APD training resource, instructions, or tutorials areavailable and located on the APD Training Portal web page.If you have any problems and require technical assistance, please contact the TRAIN Florida APD siteadministrator by sending an email to [email protected] 2How to locate the TRAIN Florida APD Zero Tolerance Training PlanThis section will help you to locate the TRAIN Florida APD Zero Tolerance Training Plan.Before you enroll into the TRAIN Florida APD Zero Tolerance Training Plan, click this link: APD - ZeroTolerance Participant's Guide, the guide will open in a new window. Download, and save the Guide toyour computer.Step 1You can locate the TRAIN Florida APD Zero Tolerance Training Planfrom your Home Page.Locate the Search feature, and click on the Browse Training Planslink.1Image 32 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanStep 2You should be on the page below.A. The APD-Zero Tolerance Training Plan should be the listed in the records found section:Image 4(1) Click on the Training Plan name to see the Training Plan’s full description and instructions(2) Use the drop-down arrow to see a brief description of the Training Plan(3) If you do not see APD-Zero Tolerance Training Plan, enter APD into the Search feature(4) Click the search icon(5) If the APD-Zero Tolerance Training Plan does not display in the records found, click on the (seeyour profile for details) link.a. On the Your Profile page, click the pencil iconb. On the next page, locate and click on APD Providers - (Do note select the Florida –General group)c. Click on confirm these selectionsd. On the Your Profile page, click the Save button, then click on the Close buttone. You will be returned to the Training Plan page; the APD-Direct Care Core Competencies(DCCC) and APD-Zero Tolerance Training Plans should be listed in the records foundsection(6) This iconallows you to save your search(7) This iconallows you to view your saved search3 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanNote:You can use this page to search for any course or document on the TRAIN Learning Network site. Theresults may be limited by any groups you have joined within TRAIN. Most training plans have an expiration date. Once the expiration date has passed, you will nolonger have access to the training plan. The courses will show incomplete on your TRAINtranscript and the TRAIN Florida APD site administrator will remove the training plan from yourMy Training Plans. If you have opted-in to receiving from TRAIN Florida, you will receive an email from TRAINFlorida notifying you that the TRAIN Florida APD site administrator has removed you from thetraining plan.Section 3How to access the TRAIN Florida APD Zero Tolerance Training PlanStep 1From your Home Page, locate the Search feature, and click on theBrowse Training Plans link.1Image 5Step 2Click on the Training Plan Name – You will be taken to the APD Zero Tolerance TrainingPlan page.Image 64 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanStep 3A. You should be on the page below.Image 7(1)Do not skip this part. Click on “more” and read the full Training Plan description andinstructions.(2)This is the list of courses assigned to the APD-Zero Tolerance Training Plan. Youmust take the courses in the assigned order. To complete the APD-Zero ToleranceTraining Plan, you must complete and pass the assessments with a minimum score of85% for each course and complete the course evaluations.(3)To register in the APD-Zero Tolerance Training Plan Training Plan, click the Registerbutton.Section 4How to manage the TRAIN Florida APD Zero Tolerance Training PlanYou now assigned to the APD-Zero Tolerance Training Plan, the following pages will show you howto manage and complete the APD- Zero Tolerance Training Plan Training Plan.Step 1You now assigned to APD- Zero Tolerance Training Plan Training Plan.Image 85 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanStep 2Click the Back button.Step 3You should be on the page below.A. Click the Home link. You will return to your HOME Page.Image 9B. You should be on the page below in Step (C).C. How to locate the APD-Zero Tolerance Training PlanI.Click on the YOUR LEARNING linkImage 10II.On the YOUR LEARNING page, click on the Your Training Plans tabImage 11III.Your assigned Training Plan is located on the Your Training Plans page. To access thecourses, click on the Title link.Image 126 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanD. How to complete the courses in the APD-Zero Tolerance Training Plan1. You should be on the page to the below:Image 132. You must start with APD - Zero Tolerance - Module 1.A. Do not skip this part. Click on the APD – Zero Tolerance - Module 1 link. Youcan also download the APD Zero Tolerance training plan instructions here, theywill help you complete the courses in the training plan.B. You should be on the page below:Image 141. Click on “more” and read the full Training Plan description and instructions.2. The APD contact information and course reviews are located here. Click on the Resource Tab. Do not skip this part. Click on the resource link and download the APD –Zero Tolerance - Module 1 course instructions.7 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanHow to Register for the course and watch the presentation:3. Click on the Order button and the course presentation will begin play.4. When you have finished watching the presentation window, close thepresentation windowHow to take the Course Assessment (test)5. You should be on the page to the below:Image 15i.ii.Click on the ? Mark Completed buttonWhen the window appears, click the OK buttonImage 16iii.The Assessment Button will appearImage 17iv.v.Click on Assessment buttonYou should be on the page to the below. Follow the instructions tocomplete the AssessmentImage 188 PageRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training Planvi.After you have completed the Assessment, click the Close button, and goto Step vii.oPlease follow the steps below if you do not pass the assessment: You will see the Retake assessment button, click the Close buttonImage 19 Return to the training plan, the status will show pending postassessment. Click the Post Assessment button You should be on the window below Click the Assessment button to retake the assessmentImage 20Image 21vii.The “Please Submit a Review” page will appearviii.The “Please Submit a Review” page will appearPlease Submit a Review6. You should be on the page to the below:i.9 PageRev.: 7/23/2018Click on the stars to rate the overall quality of this content, then, click thePost button

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanImage 22ii.The page will appear with the Course Evaluation buttonHow to take the Course Evaluation7. You should be on the page to the below:i.Click on the Take Evaluation buttonImage 23ii.You should be on the page to the below. Follow the instructions tocomplete the EvaluationImage 24iii.iv.10 P a g eRev.: 7/23/2018After you have completed the Evaluation, click the Close buttonYou should be on the page to the below

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training Planv.This page shows that you have completed the APD - Zero Tolerance Module 1: Defining Abuse, Neglect, and ExploitationImage 22vi.vii.Click the Back buttonYou should be on the page to the below:Image 231Your course status shows completed. APD - Zero Tolerance – Module1: Defining Abuse, Neglect, and ExploitationHow to find the other courses in the Training Plan?viii.ix.11 P a g eRev.: 7/23/2018Click on the APD – Zero Tolerance - Module 2 link.Follow the Steps in Section 4(D), 2(A) to (B7) for each course listed in theTraining Plan

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanSection 5TRAIN Florida APD Training Plans FAQsWe have provided a list of Frequently Asked Questions.If you cannot find the answer to your problem or require technical assistance, please do not contactthe PFH technical assistance or FDOH; instead, contact the TRAIN Florida APD Support Team [email protected] 1Answer 1I did not complete a course module in the Training Plan. How do I go back and find the coursemodule?1. Locate the Your Training Status section on your HOME page and click on TRAININGPLAN (IN PROGRESS), You will be redirected to the YOUR LEARNING/Your TrainingPlans page. Go to page 7 of this document: How to complete the courses in yourTRAIN Plans. Follow the steps in section 4 (3 C III) to (3 D 2 B7 ix).Question 2I completed courses in the Training Plan and accidently clicked the Withdraw button. Do I have tostart over?Answer 2No! Go to Section 3 of this document and follow the steps. After you click the Register button, goto Section 4 and follow the steps. Your completed courses will be listed in your Training Plan.Question 3I entered APD into the Search feature and do not see the APD-Direct Care Core Competencies(DCCC) and APD-Zero Tolerance Training Plans. What do I do?Answer 3Your account is not assigned to the APD Group. Go to Section 2, Step 2 (5) and follow the steps.Question 4I clicked the Register button and got a message that my profile is not updated. What do I do?Answer 4Click on the Update Profile link. On the profile page, enter an address in the Address field. Next,go the Time Zone field, click on the dropdown arrow and click on (GMT-05:00) Eastern Time (USand Canada). Click the Save button, then, click the Close button. You will return to register page.Click the Register button.Question 5How do I check the course status in a Training PlanAnswer 5Locate the Your Training Status section on your HOME page and click on TRAINING PLAN (INPROGRESS), You will be redirected to the YOUR LEARNING/Your Training Plans page. Clickthe Training Plan name for your Training Plan of choice. On the next page, locate the Statuscolumn. Completed courses show Completed and are highlighted in green.Question 6I did not pass an assessment; can I retake the assessment?Answer 6Yes! You can retake the assessment. Please follow the steps in (D)(2)(B)(5)(vi).Question 7How do locate my training certificate?Answer 7Your training certificate is available after you complete the last course in the Training Plan. Clickon the Your Learning link. When the page appears, click on the Your Certificates link.12 P a g eRev.: 7/23/2018

TRAIN Florida APD Learner Help & SupportHow to Locate and Manage the TRAIN Florida APDZero Tolerance Training PlanSection 6Who to contact for questions and problem solutionsAPD Technical Support and CommunicationImage 24We are just an email away!If you have any problems and require technical assistance, please contact the TRAIN Florida APD siteadministrator by sending an email to [email protected] 25As a TRAIN Florida APD learner, I promise not to contact the Florida Department of Health or thePublic Health Foundation for assistance. Thank you for supporting TRAIN Florida APD.13 P a g eRev.: 7/23/2018

The courses will show incomplete on your TRAIN transcript and the TRAIN Florida APD site administrator will remove the training plan from your My Training Plans. If you have opted-in to receiving from TRAIN Florida, you will receive an email from TRAIN Florida notifying you that the TRAIN Florida APD site administrator has removed you from the